Apex Logic ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at apex-logic.net and use our services.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out a contact or booking form (name, email, phone number)
- Subscribe to our newsletter (email address)
- Use our chatbot (messages and session data)
- Purchase our services (billing and payment information)
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent, and referral sources
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings and consultation requests
- Send newsletters and marketing communications (with your consent)
- Respond to your inquiries and provide customer support
- Analyze website usage to improve user experience
- Detect and prevent fraud or security threats
- Comply with legal obligations
3. Cookies & Tracking
We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.
You can control cookie preferences through your browser settings or our cookie consent banner.
4. Third-Party Services
We may share your information with trusted third parties including:
- Analytics providers (e.g., Google Analytics) for website usage analysis
- Email service providers for sending newsletters and transactional emails
- Payment processors for handling transactions securely
- Cloud hosting providers for data storage and processing
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Chat messages are retained for up to 12 months. Contact form submissions are retained for 24 months.
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data ("right to be forgotten")
- Restrict processing of your data
- Port your data to another service provider
- Withdraw consent at any time for consent-based processing
- Opt out of marketing communications
To exercise these rights, contact us at [email protected].
7. Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), encrypted storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page regularly.